August 2023

I need my car to get to work, can it still be seized by Enforcement Agents? Yes, unless it is specifically required for your job. This is a common reason for people to mistakenly make complaints against enforcement agents (i...

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Can I go to prison for non-payment of Council Tax? Courts have the power to commit a person to prison for non-payment of council tax. Each year a small number of people go to prison. But nobody wants that to happen, and the ...

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Can my car be immobilised by an Enforcement Agent if it is on finance? Possibly, yes. There is a common misunderstanding that a car on finance cannot be immobilised under any circumstances. Enforcement agents (incorrectly but...

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The risks of ‘stop the bailiff’ adverts and who to trust for legitimate debt advice. A recent investigation by the BBC found that adverts claiming to offer ‘help with debts’ on social media were targeting people in financial...

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I have just bought a car and I’m being chased for the previous owner’s debt – what should I do? Enforcement firms are not always told when a car has been sold on. It is illegal not to notify the DVLA of a change of ownership...

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Can enforcement agents (bailiffs) take your pets? Enforcement agents can only take control of certain goods and they must complete a Controlled Goods Agreement listing the items that may be taken away. Pets are never include...

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Can I just ignore an enforcement agents (bailiffs)? A common misconception is that avoiding contact with enforcement agents will eventually lead to them giving up and moving on. This is not the case. The work undertaken by ...

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Can someone else pay my debt for me? An enforcement agent (bailiff) can accept a payment from a third party on behalf of someone with outstanding debt, but regulations state that this must clearly be a voluntary payment. In...

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How do I make a complaint about an enforcement agent (bailiff)? If you wish to complain about an enforcement agent or enforcement company, you must first raise your complaint directly with the enforcement company concerned. ...

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Can I avoid enforcement by moving house? No. Moving house will not resolve the debt that you owe your local authority and enforcement agents (bailiffs) can trace and visit you at a new address to recover the debt owed from a...

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0844 893 3922

CIVEA
PO Box 745
WAKEFIELD
WF1 9RJ

For general enquiries only, you can contact us by email (admin@civea.co.uk), letter or telephone.

If you have a complaint or concern about one of our members, please go to our complaints page for advice

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

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