Privacy Policy

The Civil Enforcement Association Limited (CIVEA) is a company limited by guarantee. Registered in England and Wales No. 7605050. Registered office: c/o DPC Chartered Accountants, Stone House, Stone Road Business Park, Stone Road, ST4 6SR.

CIVEA is registered as a data controller at the Information Commissioner's Office under registration number: ZA912256.

CIVEA is the principal trade association representing civil enforcement agencies in England and Wales.

1. The type of personal information we collect

CIVEA will comply with data protection law to ensure that the personal information we hold about you is:

2. How we collect your personal information and when:

We may collect personal information about you from the following sources:

3. Types of personal information that may be processed

Examples of personal data we may receive:

4. How we use your personal information

5. How long do we keep personal data

We will only keep your personal information for as long as reasonably necessary to fulfil the purposes of an enquiry or complaint. All data will be deleted six months after initial receipt by the association, unless a complaint remains active at that time or there is a legal requirement which prevents us from doing so.

6. When we may share your personal data

7. How your data is protected

8. How we use cookies

The CIVEA website uses cookies. Cookies are small text files placed on devices which can retain user preferences and provide anonymised tracing data to third party applications. Cookies are designed to enhance the browsing experience. Cookies can be disabled on our website. We also receive personal information indirectly, from the following sources in the following scenarios:

Edit your cookie preferences

9. Your rights under GDPR

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

P O Box 745
Tel: 0844 893 3922

10. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

P O Box 745
Tel: 0844 893 3922

You can complain to the Information Commissioner if you are unhappy with how we have used your data by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website:

11. Updates to this policy

From time to time, we may need to make changes to this Privacy Policy. Our current Privacy Policy will be shown on our website and signposted in our communications.

Date: 23rd October 2023

0844 893 3922

PO Box 745

For general enquiries only, you can contact us by email (, letter or telephone.

If you have a complaint or concern about one of our members, please go to our complaints page for advice

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

Media Contact

Contact us

You can contact us by email, letter or telephone.