Privacy Policy

The Civil Enforcement Association Limited (CIVEA) is a company limited by guarantee. Registered in England and Wales No. 7605050. Registered office: c/o DPC Chartered Accountants, Stone House, Stone Road Business Park, Stone Road, ST4 6SR.

CIVEA is registered as a data controller at the Information Commissioner's Office under registration number: ZA912256.

CIVEA is the principal trade association representing civil enforcement agencies in England and Wales.

1. The type of personal information we collect

CIVEA will comply with data protection law to ensure that the personal information we hold about you is:

• Used lawfully, fairly and in a transparent way
• Used and collected for valid purposes and is relevant for the purpose it was provided
• Accurate and up to date
• Is kept only for as long as it is required
• Is kept securely

2. How we collect your personal information and when:

We may collect personal information about you from the following sources:

• From information you provide to us by completing a form on the CIVEA website
• From information you provide by telephone or from documents and correspondence we receive by post or email
• From third parties, e.g., advice sector agencies and MP’s
• From body worn video recordings, recorded telephone calls and documentation held by our members, but only for the purpose of investigating a complaint with your consent

3. Types of personal information that may be processed

Examples of personal data we may receive:

• Your name
• Your current or previous address(es)
• Your date of birth
• Your email address
• Your vehicle registration number
• Information about the type of debt which may include criminal convictions
• Financial details included on bank statements
• Health information including letters from health professionals to confirm vulnerabilities
• Visual images and audio recordings
• Other information contained in correspondence which is pertinent to a complaint

4. How we use your personal information

• To respond to enquiries and offer advice
• To investigate complaints
• To monitor compliance of CIVEA members

5. How long do we keep personal data

We will only keep your personal information for as long as reasonably necessary to fulfil the purposes of an enquiry or complaint. All data will be deleted six months after initial receipt by the association, unless a complaint remains active at that time or there is a legal requirement which prevents us from doing so.

6. When we may share your personal data

• It is necessary for the purpose of complaint investigation and resolution
• If we have legal requirement to do so
• With third parties you have appointed to act on your behalf

7. How your data is protected

• Your data will not be kept for longer than is necessary as outlined in this notice.
• Information you choose to send to us by post, email or by completing a form on our website will be processed in a secure manner
• Security measures are in place to safeguard your information across our computer systems, networks and archives including anonymisation and archiving techniques
• Your personal data will not be shared with marketing or advertising companies

8. How we use cookies

The CIVEA website uses cookies. Cookies are small text files placed on devices which can retain user preferences and provide anonymised tracing data to third party applications. Cookies are designed to enhance the browsing experience. Cookies can be disabled on our website. We also receive personal information indirectly, from the following sources in the following scenarios:

• Google Analytics
  Uses cookies for web analytics purposes on the CIVEA website
• Hotjar
  Uses cookies for web user experience purposes on the CIVEA website

Edit your cookie preferences

9. Your rights under GDPR

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

CIVEA
P O Box 745
Wakefield
WF1 9RJ
Tel: 0844 893 3922
Email: admin@civea.co.uk

10. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

CIVEA
P O Box 745
Wakefield
WF1 9RJ
Tel: 0844 893 3922
Email: admin@civea.co.uk

You can complain to the Information Commissioner if you are unhappy with how we have used your data by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

11. Updates to this policy

From time to time, we may need to make changes to this Privacy Policy. Our current Privacy Policy will be shown on our website and signposted in our communications.

Date: 23rd October 2023