May 2023

What will happen If I refuse to answer my door to enforcement agents (bailiffs)? You are not under any legal obligation to allow an enforcement agent (bailiff) into your home. However, the best way to avoid additional fees an...

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Why do enforcement agents (bailiffs) charge fees? Enforcement fees are set by the Government and the same charges are applied to all types of debt. They are applied to the amount outstanding and must be paid at the same time....

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If you have a complaint or concern about one of our members, please go to our complaints page for advice

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

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You can contact us by email, letter or telephone.