How the compliance stage ascertains 'what's behind the door'. As the primary trade association for civil enforcement agencies, representing more than 95% of the industry, CIVEA works to educate about that the enforcement proc...Read more
How we ensure quality training and qualification provisions. As the primary trade association for civil enforcement agencies, representing more than 95% of the industry, CIVEA encourages all of its members to ensure that Enfo...Read more
How the biggest loss in insurance history affects enforcement. Enforcement industry specialist Darren Coldspring from Verlingue, a leading UK chartered insurance broker, shares his advice on reducing the likelihood of increas...Read more
Understanding the nature of enforcement complaints. Enforcement Agents carry out essential duties in challenging circumstances and always aim for the highest standards. However, there are occasions when people feel the need t...Read more
PO Box 745
If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.