CIVEA members uphold high standards and our agents are qualified and certificated.
However, people may be at risk from fraudsters masquerading as enforcement agents (bailiffs). Small businesses are a popular target.
CIVEA has identified cases of fraudsters using the government’s public register of enforcement agents to demand payments for bogus government debts or advertising fees. The details of certificated enforcement agents are used to put pressure on people to pay quickly saying that costs will go up if they delay.
We want to protect people from bogus bailiffs who are using legitimate certificated agents’ details. These fraudsters appear very convincing, but do not be hurried and always check before making any payments
Here is some guidance on avoiding being a victim of a bogus bailiff:
Our members are happy for you to call the following numbers to check that an agent is legitimate
PO Box 745
If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.