CIVEA and its members work closely with charities and debt advice providers. As well as supporting organisations such as StepChange, Money Advice Trust and Christians Against Poverty through the national FairShare scheme, our members fund local charities and Citizens Advice bureaux. Our members provide funding for debt advisers to be based with local authorities. Others fund a bursary scheme for debt relief orders. Another supports a training programme for debt advisers. If you are struggling to pay your debts, there is help is available from the free debt advice providers listed below.
Gov.uk (go to www.gov.uk)
Citizens Advice (go to www.adviceguide.org.uk or phone 0345 404 0506/0344 411 1444 for England or 0344 477 2020 for Wales)
AdviceUK (go to www.adviceuk.org.uk/find-a-mem... Advice Service (go to www.moneyadviceservice.org.uk or phone 0800 138 7777)
StepChange Debt Charity (go to www.stepchange.org or phone 0800 138 1111)
National Debtline (go to www.nationaldebtline.org or phone 0808 808 4000)
Christians Against Poverty (go www.capuk.org or phone 01274 760720)
PO Box 745
If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.