The Civil Enforcement Association (CIVEA) represents certificated enforcement agents operating throughout England and Wales. It is run by our corporate members who elect the Executive Council.
By working with the Ministry of Justice alongside other government departments and agencies we ensure a fair deal for enforcement agents – whether an individual or a company.
Our members help shape new policies and share best practice for the benefit of the industry as a whole. We maintain strong relationships with government, local authorities, the debt advice sector and other key organisations.
We are highly effective at representing the views of the industry to influence policy making.
For instance, CIVEA was central in developing a clear and straightforward framework for our industry as part of the Tribunals, Courts and Enforcement (TCE) Act 2007 and amended through the Crime and Courts Act 2013. We were instrumental in the formulation of the Enforcement Conduct Board (ECB). CIVEA was represented on the working group that collaborated with the debt advice charities to draft a framework document that became the blueprint for the new oversight body.
We are a key member of the ECB Stakeholder Engagement Forum that, alongside the debt advice charities, provides insight and intelligence to support the ECB in business planning and achieving its objectives.
During the Covid-19 pandemic, CIVEA led the industry and set best practice for enforcement agents. The development of an industry-wide Post Lockdown Support Plan was highly commended by government ministers and ensured that agents were able to return to work safely without risk to the public or themselves.
CIVEA is committed to setting the highest possible standards and this is reinforced by the appointment of an independent panel who adjudicate on complaints about its members and ensure members are compliant with the CIVEA Code of Practice.
Membership is open to all certificated enforcement agents, enforcement companies and local authority in-house enforcement teams working throughout England and Wales. Membership enables enforcement agents to:
Candidates who are interested in becoming a member of the Executive Council must be a representative of a Corporate Member of the association. Each Council member is elected by CIVEA Corporate members every two years. In addition to the twelve councillor members, three officers are elected: a President, Vice President and Treasurer. The Executive Council also appoints the Chief Executive Officer who is responsible for the day to day running of CIVEA.
The annual subscription cost for each type of membership is available upon request, please email email@example.com for further details.
Applications for Corporate, Public Body and Private Membership of CIVEA can only be considered if the applicant provides all the required documentation and meets the eligibility criteria for membership of the association. If the application for membership is successful, the member will observe and abide by the principles in the CIVEA Rules of the Association and the CIVEA Code of Practice.
In all cases, membership applications will be considered by members of the Executive Council after receipt of all the necessary documentation.
Any enforcement agent bonds that are required from the association can be requested after membership is confirmed. Enforcement agent bonds cannot be issued to persons who do not have either private membership of the association or who work for, and whose bond is applied for, on behalf of a corporate member of the association.
For private membership, in addition to a completed application form, the association also requires a copy of the current enforcement agent certificate and brief details of experience within the enforcement industry.
If you are seeking to become a certificated enforcement agent, Student Membership is available for a period up to twelve months. Membership may be granted if the applicant can provide evidence that training has or will be undertaken and if details are provided of the business in which the applicant will be working. Upon completion of their training and certification, the Student Member can then apply for Private Membership.
PO Box 745
For general enquiries only, you can contact us by email (firstname.lastname@example.org), letter or telephone.
If you have a complaint or concern about one of our members, please go to our complaints page for advice
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.