CIVEA and its members have worked closely with central and local government and other organisations throughout the pandemic. Our priority has been the safety of our staff, customers and members of the public. This is why we developed new guidance and training programmes during the first lockdown, which was mandatory for all enforcement agents working for CIVEA members. We strictly follow guidance from Public Health England and Wales and regularly report to the Ministry of Justice to ensure that our agents can work safely and responsibly. Examples of the guidance and training is available to read on this page.
PO Box 745
If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.