Responding to the Prime Minister’s announcement of a national lockdown, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association, advised that this will be a difficult time for everyone but CIVEA members will continue to work closely with Government and local councils to operate responsibly with COVID-secure standards to ensure the safety of both our employees and our customers. We have strong safeguards in place to identify vulnerable cases and to help people get the debt advice and support they need when necessary.
As the Justice Secretary has made clear, it is imperative to maintain local government funding and local services, which is why the courts and other public services will remain open during the national lockdown. CIVEA members are committed to supporting this vital work, in line with public health guidance.
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If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.
CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.
You can contact us by email, letter or telephone.