Industry report outlines accelerated evolution of civil enforcement process

Industry report outlines accelerated evolution of civil enforcement process.

CIVEA, the primary trade association for civil enforcement agencies in England and Wales, representing more than 95% of the industry, has released a new report detailing the significant changes to enforcement operations in recent times, ahead of the sector’s annual conference in April.

REFLECTION AND COLLECTION - THE EVOLUTION OF CIVIL ENFORCEMENT features a foreword from Lord Lucas, Chairman of the Enforcement Law Review Group, and provides insight into the positive strides enforcement firms have taken since the regulatory reforms of 2014.

Topics discussed in this new report include the value of enforcement to the public purse, the ongoing need for compassionate enforcement, the challenge of modern public debt collection and current public perceptions of the industry. The 35-page document includes key statistics and details notable changes in the lead up to, during and after the onset of the coronavirus pandemic.

The report has been launched ahead of the CIVEA Annual Conference, which brings together leading players from the enforcement sector and is to be held at the De Vere Grand Connaught Rooms, Covent Garden, London, on Thursday 21st April 2022. Speakers at this event will include Lee Sharp (Head of Private Sector Engagement, Cabinet Office), Tessa Wearing (Policy Manager, Civil Enforcement, Ministry of Justice), Kevin Shaw (Senior Creditor Strategy Manager, Money and Pensions Service) and Catherine Brown, the newly announced Chair of the Enforcement Conduct Board (ECB).

CIVEA Chief Executive Officer, Russell Hamblin-Boone, will be discussing Reflection and Collection as part of his speech at the annual conference. He said,

“A lot has changed in the enforcement industry since the latest industry reforms of 2014, especially over the past couple of years, when the pandemic accelerated strategic thinking and forced society in general to adapt and change. We felt it was time to update the story of the enforcement sector and to provide a new reference point for anyone interested in discovering what modern-day enforcement looks like.

Reflection and Collection – The Evolution of Civil Enforcementis designed to be a freely accessible, yet comprehensive overview of civil enforcement in 2022. I will be sharing highlights of this report at the upcoming CIVEA Annual Conference this month. Events like our conference and awards dinner aim to promote the sharing of best practice for the benefit of civil enforcement professionals and local communities alike.”



CIVEA is the principal trade association representing civil enforcement agencies employing around 2000 certificated enforcement agents that operate in England and Wales. CIVEA represents 40 companies that make up over 95% of the entire enforcement industry.

CIVEA’s members work to enforce civil debt on behalf of local authorities and Her Majesty’s Courts and Tribunals Service (HMCTS) including council tax, business rates, parking fines, magistrates’ court fines, employment tribunal awards, child support payments, B2B and commercial rent arrears. This amounts to over half a billion pounds of unpaid taxes and fines recovered each year at no cost to the public bodies themselves. Each year CIVEA members receive over 3.5 million warrants and court orders.

Press Contact

Joe Cuffaro, WSA Communications

Telephone: 01908 371177

0844 893 3922

PO Box 745

For general enquiries only, you can contact us by email (, letter or telephone.

If you have a complaint or concern about one of our members, please go to our complaints page for advice

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

Media Contact

Contact us

You can contact us by email, letter or telephone.