HMCTS Guidance on Bailiff and Enforcement Agent scam

Guidance on bailiff and enforcement officer scam

We are calling on people to stay vigilant against fraudsters posing as enforcement officers and bailiffs

We have become aware of scammers phoning members of the public, posing as County Court bailiffs, High Court Enforcement Officers (HCEOs) and Certificated Enforcement Agents (CEAs).

During the calls, the fraudsters claim that the person owes money, and demands that they transfer funds into a bank account.

We may contact you by phone to discuss a warrant of control and will offer to take debit or credit card payments over the phone.

However, we will never:

  • telephone you to ask for your bank details
  • telephone you to ask you to make a bank transfer using your sort code and account number

If anyone claiming to be a county court bailiff, an HCEO or CEA calls asking for this information, you should not make any payment and not give their bank details.

You should end the call and contact:

If you believe you have been a victim of this scam you should report the matter to:

Action Fraud online or on 0300 123 2040.

0844 893 3922

admin@civea.co.uk

CIVEA
PO Box 745
WAKEFIELD
WF1 9RJ

If you wish to make a complaint against a member of CIVEA, please go to our complaints page and follow the procedure detailed there. Your email will be acknowledged within 5 working days.

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

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