The CIVEA conference 2019 was held at the Banking Hall, Cornhill, London. Under the title Enforcement 2.0: A new era of Excellence the conference brought together enforcement agents, local authorities, government officials and debt advisers to discuss the issues that will characterise future reform.
The Ministry of Justice’s recent call for evidence featured prominently in the discussions, including the treatment of debtors, the complaints processes and whether further regulation is needed as well as exploring the challenges of adjusting to new expectations and the responsibility on local authorities.
Speakers from local Government, regulatory bodies and professional institutes shared views on both the content and implication of any changes to the regulations. There were specialist panels focused on the use of data and technology in debt recovery; supporting vulnerable people; and the impact of regulations.
Five years on from the introduction of new regulations, CIVEA announced to the 250 delegates that it was introducing a new, independently-monitored code of practice. All CIVEA members have signed up to the code and will be audited to ensure compliance. CIVEA’s ground breaking initiative will be supported by the newly-formed Compliance, Adjudication and Review of Enforcement (CARE) Panel.
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