Welcoming our newest CIVEA members

Welcoming our newest CIVEA members.

We are delighted to welcome two new members to CIVEA this month. Just Digital Marketplace joins CIVEA as our latest corporate member and County Durham Outreach and Support (CDOS) joins us in our a public-body membership category.

Just is an enforcement market integrator that aims to ensure enforcement businesses continue to treat customers fairly. The company focuses on sustainable and reasonable solutions for getting people out of debt and returning the principal amount to the creditor as quickly as possible while recognising that vulnerability may exist and that circumstances change. The company vision is that everyone has the right to be paid what they are owed, but not at any cost, which is aligned with the principles of CIVEA and our ongoing commitment to firm but fair enforcement.

On taking up corporate membership with CIVEA, Nick Georgiades, Managing Director of Just said, “We are committed to driving improved standards in the collections, recovery and enforcement sector. Through CIVEA membership, we now hope to continue this journey and demonstrate that the public value of responsible debt collection, in line with best practice.”

CDOS are an extension of Durham County Council and represent the first Local Authority (LA) enforcement team to have achieved the Code of Practice standards required for obtaining CIVEA membership. This is a significant achievement as our methods and rules are designed to ensure all members provide the highest quality service. With this successful application, CDOS is leading the way for other councils to follow and shown that council teams can meet CIVEA’s high standards.

Membership of CIVEA should be seen as integral to corporate communications. CIVEA members have the opportunity to contribute to and shape the future of the industry, as seen with our collaborative COVID-19 Support Plan, which provided leadership at a crucial time during the coronavirus pandemic.

As the national roadmap for recovery continues to be implemented in 2021, CIVEA will continue to offer guidance and support to members where restrictions may impact enforcement practice. We have recently launched an updated training portal, containing refresher modules that are designed to consolidate knowledge on safe enforcement. So far, 74% of all Certified EAs across England and Wales that are listed on the Ministry of Justice certificated bailiff register have completed this refresher training.

There are many challenges ahead for our industry and we are pleased to be able to grow our membership with firms that are committed to the highest standards of civil enforcement. Enforcement visits continue to be supported by Government and the ongoing hard work of CIVEA members is supporting the responsible application of the latest government guidance.

0844 893 3922

PO Box 745

For general enquiries only, you can contact us by email (admin@civea.co.uk), letter or telephone.

If you have a complaint or concern about one of our members, please go to our complaints page for advice

CIVEA is unable to discuss complaint matters over the telephone and complaints should be sent in writing. This is to ensure that the details of your complaint are accurately recorded and understood which makes it easier in addressing your complaint thoroughly. Please advise if you have a disability, so that we can make reasonable adjustments.

Media Contact

Contact us

You can contact us by email, letter or telephone.