If you wish to complain about an enforcement agent or company you must first raise your complaint directly with them, allowing at least 28 days for them to respond.
If you’re unsatisfied with the outcome you can refer your complaint to CIVEA* to investigate as long as:
Excessive and irrelevant documentation will delay the investigation and may even hinder a proper resolution of your complaint.
Your complaint form and relevant documents should be sent to:
PO Box 745
If the complaint meets the requirements set out above and the Chief Executive Officer decides if the complaint can be investigated, you may be asked to send more information. However, should your complaint not meet the requirements set out above or found to be frivolous, the Chief Executive Officer may refuse to investigate.
*Please be aware that CIVEA cannot give advice on enforcement issues. If you have questions at any stage contact the free advice services listed on your ‘Notice of Enforcement’ or seek legal advice.
It should also be noted that raising a complaint will not put a hold on further enforcement action, nor do CIVEA have the authority to intervene in the enforcement of a warrant, prevent the visit of an enforcement agent or prevent the seizure of goods.
**A certificated enforcement agent is an individual who has been granted permission by a judge to seize goods when enforcing civil debt including non-payment of council tax, business rates, parking and other traffic offences, fines from magistrates’ courts, child support awards or failure to pay commercial rent.
A debt collector is an individual who recovers money owed under contractual transactions such as credit card debt, loans and the purchase of household goods or vehicles. Such an individual can seize the goods concerned - in certain circumstances, but cannot seize other goods unlike a certificated enforcement agent.
***If a substantial amount of paper is involved this fee may increase but you would first be notified by the Chief Executive Officer.